#What are you expected to do?

-Overseeing the entire customer lifecycle, from onboarding to enabling business success for customers

-Driving retention and growth among our customers by understanding their business needs and helping them succeed

-Managing telephonic/email/chat communication with customers

-Collaborating with the rest of the team on new member-centric initiatives

-Strive to achieve high member satisfaction by going above and beyond

-Ensuring our customers are updated with the latest product features and versions, and how these changes can benefit them

#What are we looking for?

-1-3 years of professional work experience in a customer-facing position

-Excellent written and verbal communication skills and strong command over the English language

-Knowledge of financial products and markets would be an added advantage

-Proactiveness and ability to take ownership of tasks and projects

-Experience in building and maintaining relationships, while working to mitigate churn and drive engagement and renewals

-Ability to use CRM tools and systems, exposure to dealing with data privacy (nice-to-have)

-Excellent organization, prioritization, and multi-tasking skills with strong attention to detail