The Candidate:
Required skills/qualifications:
Exceptional English listening, written, and oral communication skills
Freshers with 0 Years of experience. Client facing call center, help desk or technical support environment or equivalent consulting experience
Strong knowledge of system and database administration principles
Knowledge of Oracle and MS SQL*Server Database including troubleshooting, configuration, maintenance, and tuning
Understanding of Internet application technologies including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
Experience in a self-directed work environment
Demonstrated ability to research and resolve problems using a variety of resources and tools
Preferred skills/qualifications:
Bachelor’s degree
Primary responsibilities will include:
Managing resolution of technical issues for a distinct set of clients. Clients are system administrators who provide mission critical services via Anthology e-Learning applications to students and faculty at a wide variety of learning institutions
Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Anthology products
Providing excellent client management inclusive of excellent communications, responsive follow-through, and advocacy for client issues within internal departments. The CSS will analyze trends associated with the assigned customer base and report potential areas of risk or reward to Product Support Management. Success criteria are highly focused on customer satisfaction levels