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Alight Hiring For Customer Service Associate

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Job Details

Job Location:

Organization:

Experience:

Job Role:

Gurugram

Alight

Experienced

Customer Service Associate

Salary:

NA

Job Type:

Full Time

Vacancies:

Description:

✅PRINCIPAL DUTIES AND RESPONSIBILITIES:
-100% of production time to be spent logged in on calls or web chat
-Answer calls & chats with an approach to deliver positive customer satisfaction
-Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
-Maintain internal & client defined quality on calls

✅Formal Education/Certification
-Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)

✅Knowledge and Experience
-Work Experience of 2 - 4 years for Customer Service “Voice” and/or “Web Chat”
-Prior Customer Service experience would be preferred
-Working knowledge of computers (Diploma / short term course)

✅Technical Skills
-Excellent verbal and written communication skills with least grammatical errors
-Basic computer operating skills required (MS- Office Applications)
-Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

Last date to Apply:

Contact person Name:

NA

Email:

NA

Phone:

Website:

Apply Link:

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