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Job Description:
Provide voice based support to international/domestic customers over phone (Inbound and Outbound).
Should be able to build a rapport with the customer, with clear and confident communication.
Focus to be on customer satisfaction and first-time-resolution.
Engaging with the technical team for providing faster resolutions to technical issues.
Working closely with the technical content team to identify gaps in the help module.
Willingness to work in night shifts.
About Company:
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