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Job Description:
Position Summary:
Reporting to the Manager of Accounts Receivable, the incumbent will assume the responsibilities of performing Cash Application activities for Wiley Global. This includes lockbox payments, wire payments, refunds, cash deposits and payment allocations. Another key role of this position is to respond to simple and standard customer queries related to their payments. Additional responsibilities include daily/weekly/monthly reporting of Cash Applications & ensuring SLAs & KPIs for Cash application are met. This role needs to work in harmony with collection & other customer service teams on daily basis. Compliance to Internal controls & supporting audits is an important role of this position.
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