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Job Description:
#Essential Functions and Responsibilities:
● A client-facing, consultative approach to business with the main goal of benefitting both parties.
● Responsible for managing the product implementation and integration.
● Working with clients, running workshops, and project meetings.
● Ensuring that the product is delivered to agreed scope and timelines, with customersatisfaction on the quality of work.
● Reporting KPIs on a weekly basis.
● Planning and forecasting resource requirements based on future demands.
● Implementing methodology and best practices to continue to develop and scale thedelivery of this product
● Developing and executing strategies for leveraging data and running projects withcustomers to help improve their processes and use data to help drive product development
● Training relevant stakeholders from the client’s team to ensure they understand and areable to use the product to see the value and determine ROI from our product.
● Oversee multiple projects and ensure onboarding timelines are met.
● Assist with challenging client requests or issue escalations as needed.
● You will partner closely with the Sales Managers, Customer Success Manager, Support Executives, and Implementation Team to ensure our customers realize the maximum value from their investment.
#Knowledge, Skills, and Abilities:
● Master’s degree in business administration or related field.
● 1 to 3 years Project Management or Business Analyst experience (preference given tothose with project management experience in B2B SAAS Industry)
● Working knowledge of digital marketing, marketing automation, SAAS implementation,campaign management.
● Knowledge on Agile/Waterfall Methodology & which part to use and when to use it
● Experience managing projects with multiple stakeholders, running meetings/conferencecalls and smaller workshops with Small & Mid-Market Clients.
● Strong working knowledge of CRM/CDP management systems.
● Basic conceptual understanding of data flow through API, Webhooks, SDK, GTM will beadvantageous.
About Company:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at www.webengage.com
