top of page

Advertisement

VMWare Hiring for Manager Technical Support

Company: 

VMWare

Location:

Bangalore

Job Type:

Salary:

Full Time

NA

Who can Apply:

Fresher

Experience:

Job Description:

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As a Technical Support Manager, you will work closely with our Executive Support Leadership team including Sr. Managers of Technical Support, Director of Technical Support, and the VP of Global Support Services, Engineering, Sales, and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our cloud customers.

  In this role you will:

Accountable for all aspects of VMware’s engagement with our customers and key internal stakeholders, primarily focused on Cloud Management products. Responsible for Key metrics’ such as CSAT, SLO and support request average time to resolution.
General management and motivation of 10-15 technical support engineers, including hiring, management, and professional development of support engineering staff.   
Innovate, Design, develop, and implement processes, systems, and technology to support and enhance the technical support function, including workflow, incident management, and telephony.  
Work with VMware’s sales teams and key stakeholders to establish requirements for enhancement of existing support programs and/or establishment of new ones.  
Work with VMware’s engineering team and other cross functional teams to implement formal feedback mechanisms for incidents, causes, and resolutions where required.
Work in an environment of trust, on-going development, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.



What is the leadership like for this role? What is the structure and culture of the team like?

The selected candidate will be reporting to one of the Senior Technical Support Manager. Managers have considerable amount of experience in managing enterprise support and leading the team to success through the company’s values. Leadership is deeply invested in the teams’ careers development and has a successful track record of ensuring the team is successful as a unit and ensure the individual team members progress in their careers.
Leadership practices high ethical management and provides good work environment while being employee friendly
The core team comprises managers, supervisors and engineers at different levels (L1, L2 and L3, L4) supporting vRealize suite (including OpenStack) of products. The team is part of the 24x7 support structure and demonstrates work flexibility to ensure we meet customers contractual requirement
While the team has loads for fun and engagement, we also work in partnership with the peers across the globe working during different time zones. The role requires the candidate to be flexible to work in any shift (includes PST) and weekend hours.



Where is this role located?

Fixed: this role is based out of VMware’s Bangalore office and open to candidates in the surrounding area.
Flexible: Work will be done from an office some days during a week and other days from a non-VMware building.
What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights or explore the VMware Benefits page for additional details. Please note, benefits change by country, please select your country from the drop-down menu in the top right corner. www.benefits.vmware.com

Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Time Off Programs
40 hours of paid time to volunteer in your community
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Wellness reimbursement and online fitness and wellbeing classes

Work in an environment of trust, on-going development, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.

About Company:

telegram_jobshuntindia
jobshuntindia_whatsapp
Screenshot 2023-08-04 100308.png
bottom of page