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Job Description:
✅JOB DESCRIPTION
‣Recommend, implement, and monitor preventative and corrective actions to ensure quality standards are achieved.
‣Audit calls and Virtual sessions as per the process requirements.
‣Participates in the design of call monitoring formats and quality standards.
‣Compile and analyze statistical data.
‣Ensure that user expectations are met during the call or Virtual session.
‣Provides actionable data to various internal support groups as needed.
‣Coordinates and facilitates call calibration sessions with Sales Team for better understanding.
✅KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED
‣1-2 years of QA experience
‣Bachelor's Degree is a must.
‣Excellent verbal, written, and interpersonal communication skills;
‣Must be a self-motivator and self-starter.
‣Focus on quality, customer service, and sales.
‣Exceptional listening and analytical skills.
‣Solid time management skills.
‣Must be able to effectively deal with people at all Hirerachy levels;
‣Creative ability & writing proficiency.
‣Ability to multitask and successfully operate in a fast-paced, team environment.
‣Must adapt well to change and successfully set and adjust priorities as needed.
‣Must be proficient with Microsoft Office (intermediate Word, basic Excel).
‣Bi-lingual a plus.
About Company:
upGrad is an online higher education platform providing rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry. Merging the latest technology, pedagogy, and services, upGrad is creating an immersive learning experience - anytime and anywhere.is an online higher education platform providing rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry.
