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Job Description:
What success looks like in this role:
• Provides Tier 2 support within the networking environment. • Supports successful provisioning in installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This also includes the installation of new systems, rebuilding existing systems, configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with customer/ government standards. • Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless (LANs), network segments, security devices and Internet and Intranet systems to ensure operability. • Performs installation and maintenance or network hardware and software, analyzes problems, and monitors networks to ensure their availability to users. • Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage). • Evaluates a system’s performance and identifies user needs based on approved software per customer specifications. • Supports acquisition of hardware and software as well as subcontractor services as needed. • Works with team to determine methods and procedures on new assignments and may assist with system design efforts. • Contributes to the preparation and presentation of technical trade-offs and/or results to managers, customers and peers. • Works closely with network operations, systems and other groups on business projects, assignments, problems, etc. • Develops and documents systems administration standard knowledge base articles. • Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling. • Contributes to technical artifacts through team/program SharePoint and/or communities of practice.
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You will be successful in this role if you have:
• University degree or equivalent education and experience. • Minimum of 2 years domain experience. • Working knowledge of evaluating vendor products and making recommendations to purchase hardware and software. • Knowledgeable in setting up administrator and service accounts. • Knowledgeable in network security procedures, best practices, and implementation. • Ability to troubleshoot software issue and customer applications as required. • Strives to achieve industry standard certifications: e.g; Security+, CCNP, CCNA, Network+, and MCSA. • Proficient documentation skills are required.
About Company:
