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Job Description:
*Answering customer inquiries and listening to their problems/asks
*Troubleshooting customer-reported problems – Remote support and On-site support.
*Identifying root causes for the *problems and taking corrective and preventive steps.
Installation of OS and software.
*Providing training to the customer on software and solutions.
*Product demonstration to customers.
Generating problem reports, logging issues, escalation of critical issues.
About Company:
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