top of page

Advertisement

Tranz Com Business Solutions Hiring for Team Leader

Company: 

Tranz Com Business Solutions

Location:

Bangalore

Job Type:

Salary:

Full Time

4.5LPA

Who can Apply:

Experienced

Experience:

Job Description:


· Be in charge of running and managing the call center daily

· Set targets for all other call center agents to meet up with

· Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to

· Understand all organization ’ s products, services, procedures and guidelines and communicate same to all team members

· Prepare forecasts and budgets for the call center

· Monitor all calls to ensure that due procedures and quality standards are strictly adhered to

· Facilitate and organize training session for all agents and participate in recruitment of new call center agents

· Conduct regular review of all call center agents performance and organize training sessions for under performers

· Submit regular reports to management and seek new ideas and strategies to improve performance at the center

· Keep up with trends and happenings in the industry and ensuring adherence to industry standards

· Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times

· Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

About Company:

telegram_jobshuntindia
jobshuntindia_whatsapp
Screenshot 2023-08-04 100308.png
bottom of page