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Job Description:
Service Delivery professional responsible for ticket and change request management, SLA tracking, escalation handling, root cause analysis, and continuous improvement. The role also involves preparing status reports and guiding team members to improve technical capabilities and productivity.
About Company:
HCLTech is India's third-largest IT services multinational, generating $14.8 billion in revenue with over 223,000 employees across 60 countries. Headquartered in Noida, the company provides global business clients with specialized digital IT consulting, engineering R&D, and enterprise-grade software products.
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