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Job Description:
✅As a Customer Support Associate you’ll be doing:
-Leading direct communication with customers over chat and email, and, whenever needed – over the phone (perform outbound calls to customers when requested by them);
-Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones;
-Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance);
✅What makes you a great fit:
-You are comfortable talking to customers (phone, chat, email) and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
-You have 1-4 years of experience as a customer support associate
-You are willing to handle customer requests via chat, phone, or email
-You have excellent spoken and written English skills (B2 or higher)
-You are comfortable using industry tools like Kustomer, GSuite, and Jira
-You enjoy finding novel ways to solve difficult problems
About Company:
Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. Tide is also authorised and regulated by the Financial Conduct Authority in relation to its credit and insurance broking activities (firm reference 718743). Tide is incorporated and registered in England and Wales with company number 09595646 and registered office at 4th Floor The Featherstone Building, 66 City Road, London, EC1Y 2AL.
