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Job Description:
#What You'll Do:
●Take a customer-first approach to troubleshoot, debug and diagnose product issues.
●Provide technical support in Japanese to customers based in Japan
●Ensure prompt and accurate updates, meet SLAs and provide timely resolution to customer issues.
●Create knowledge-base articles to document knowledge and help customers self service.
●Understand cloud NetOps and SecOps aspects.
#What You'll Bring:
●Must be Fluent in Japanese and English
●B.E/B.Tech degree in Computer Science or relevant industry experience.
●Relevant work experience troubleshooting Linux Systems.
●Experience in virtualization and Cloud technologies
●Experience in enterprise customer support, on-call rotation for critical SRE systems, leading incident review and root cause analysis.
●Ability to diagnose technical problems and work with Engineering on escalated issues.
●Strong problem solving skills, algorithmic thinking and a strong foundation in how systems should work.
●Understanding of tools & frameworks required to Operate and manage Cloud infrastructure.
●Strong customer service skills.
●Solid communication skills and ability to work independently.
●Ability to leverage automation, monitoring and data analysis to ensure high availability.
●Familiarity with programming languages like C/C++, Python, Go or Java.
●Exposure to infrastructure and service monitoring tools.
About Company:
The world’s most innovative companies use AI-Powered Analytics from ThoughtSpot to empower every person in their organization, from C-suite executive to frontline employee, with the ability to ask and answer data questions, create and interact with data-driven insights, and use these insights to make informed decisions and take action. ThoughtSpot is simple enough for any business person to use, yet built to handle even the largest, most complex data, wherever it may reside. That’s why customers like T-Mobile, BT, Snowflake, HubSpot, Exxon, Daimler, Medtronic, Hulu, Nasdaq, OpenTable, Huel, and Nationwide Building Society have turned to ThoughtSpot to transform their data driven decision-making cultures.
