Telecalling Collections Site Lead

PhonePe is hiring a Telecalling Collections Site Lead for its lending collections operations. The role focuses on managing collections portfolios and improving recovery from overdue accounts. The candidate will lead tele-calling operations and monitor portfolio performance across different delinquency buckets. Responsibilities include developing collection strategies, improving resolution rates, and ensuring compliance with collection processes. The role requires strong team-handling and analytical skills. The candidate will monitor KPIs, productivity, and collection performance. Experience in fintech, banking, or NBFC collections is mandatory. The position requires strong decision-making, communication, and leadership abilities.

About Company:

PhonePe is a leading Indian digital payments and financial services company headquartered in India. Its flagship digital payments app was launched in August 2016 and has grown to serve hundreds of millions of users. The company provides digital payment services along with financial products such as insurance, lending, and wealth management. PhonePe also operates consumer technology businesses including Pincode and Indus AppStore. The company focuses on technology, innovation, digital payments, and financial services. Its large-scale platform serves millions of customers and merchants across India. PhonePe encourages employees to take ownership and solve complex business problems. The company promotes a fast-paced, collaborative, and innovation-driven work culture. It also provides various employee benefits covering insurance, wellness, parental support, mobility, retirement, and other financial assistance.