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Job Description:
Service Manager responsible for managing Tandem-based platforms and business-critical services.
Ensure high availability, reliability, and performance of Tandem environments.
Handle incident, problem, and change management activities.
Monitor system performance and proactively identify potential issues.
Perform root cause analysis and implement permanent corrective actions.
Collaborate with application, infrastructure, and security teams.
Support cards and payments-related business processes and services.
Maintain service documentation, runbooks, and operational procedures.
Drive automation, standardization, and continuous service improvements.
Ensure compliance with service-level, security, regulatory, and audit requirements.
About Company:
Cognizant is a global technology and professional services company that helps businesses modernize their technology, transform operations, and improve customer experiences. The company provides services across AI, cloud, digital engineering, data and analytics, consulting, and technology modernization.
Cognizant works with organizations across industries including banking, healthcare, retail, manufacturing, and technology. It helps enterprises adopt modern technologies, improve business processes, and build scalable digital solutions.
Company: Cognizant
Industry: IT Services & Technology
Location: Bangalore, Karnataka, India
Job Category: Technology & Engineering
Work Model: Hybrid
