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Job Description:
What you’ll do
Stripe is launching Stripe Delivery Centers - a brand new global team to
design, implement and grow Stripe’s operations for the next decade. We
are looking for dynamic and curious people that have a passion for
solving global user issues, building operations, drive process
improvement and want to play a front-line role in building this new
operational capability for Stripe and accelerating Stripe’s growth. If
you like challenging, scaled problems and are an amazing teammate, we
want to hear from you!
Responsibilities
Troubleshoot and solve external user issues
Analyze our processes and instigate changes to help scale our
operations and improve user experience
Work closely with other Stripe teams to improve our product offerings
and messaging around new products and features
Gain unique insights into how thousands of businesses on Stripe scale
and operate
Have an opportunity to learn how Stripe operates from ground up and
make a real impact on the future on organization
Be a part of building a brand new team and operational culture for
Stripe
Partner with global operations specialists or business process owners
to run a critical workflow
Who you are
We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.
Minimum requirements
You have a user first mindset and are energized by the challenge of
solving difficult problems
You have excellent communication skills, both written and verbally
You excel in analytical thinking and problem solving
You might have prior experience in customer service or
internal/external user facing operations
You enjoy learning about technical products and processes, you are an
organized, self-starter with passion for finding solutions to our
user’s challenges
You have a process-oriented mindset and ability to get things done
You enjoy working in an in-office environment with strong cross team
collaboration and support
You are able to prioritize and enjoy working in a quick-moving
environment
You are humble and have a proven track record for working well across
teams and with external partners
You’re willing to work (no more than) one Saturday each month - you’ll
receive a weekday off the following week
Preferred qualifications
Prior experience or knowledge in user support
Prior experience in risk operations
Prior experience working on projects or process improvement
initiatives
About Company:
