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Job Description:
Amazon is hiring an SPS T4 Associate to provide end-to-end support to global sellers through phone, chat, and email. The role involves resolving seller queries, handling trouble tickets, following service guidelines, escalating issues when required, and maintaining strong quality and productivity metrics. Candidates should have 1+ year of customer service and process improvement experience, good English communication skills, and proficiency in Microsoft Office and Excel.
About Company:
Amazon is a global technology and e-commerce company that focuses on delivering a wide range of products, services, and digital solutions to customers worldwide. Its businesses span e-commerce, cloud computing, digital payments, advertising, entertainment, logistics, and artificial intelligence. In India, Amazon operates across multiple businesses, including Amazon.in and Amazon Pay, and works with millions of customers, sellers, merchants, and business partners.
