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Job Description:
*E COMMERCE Process*
( Permanent work from home job)
Good English plus any 1 Fluent Telugu/ Tamil/ Kannada / malayalam / Marathi / Bengali / Oriya language required.
It will be purely rotation Shift ( Morning / Evening / afternoon shift)
It will be Any 1 day rotation off.
Minimum : Hsc passed
Maximum : Age 35 only
candidates from any location apply.
(Telephonic interview)
As the Requirement is completely work from home so the candidates must have the following system availability with below specifications.
*System Requirement* :
Laptop or desktop
Wi-Fi. 100mbps
Windows 10 (It must be licensed product ID key number mentioned).
(*Note* If you don't have now, then you have to arrange next day when your ops round from company is over)
i3 processor or above
4GB ram or above
Webcam must
*JOB SUMMARY/ OVERVIEW*
Provide a professional and efficient Customer service on behalf of Flipkart On Shore Customer Services. Utilize good customer service & technical skills for resolving technical/customer service queries for Flipkart customers with reference to Billing & Products, & orders/delivery related
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide on-line support for Flipkart customers.
Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials
Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice.
Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
Completes all training and development activities in timely manner
Understanding of escalation handling procedures.
mer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice.
Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
Completes all training and development activities in timely manner
Understanding of escalation handling procedures.
*Salary Offered*
CTC 15000 Tamil - Fresher
CTC 17000 Tamil - Exp
*Salary Offered*
CTC 15000 Telugu - Fresher
CTC 17000 Telugu - Exp
*Salary Offered*
CTC 14000 Kannada -Fresher
CTC 15500 Kannada -Exp
*Salary Offered*
CTC 16000 Malayalam - Fresher
CTC 18000 Malayalam - Exp
*Salary Offered*
CTC 16000 Oriya - Fresher
CTC 18000 Oriya - Exp
call WhatsApp Sanil 8082243388
About Company:
