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Job Description:
#Job Description
-Handling calls, Emails, Chats, incidents and Manage alerts. Event on the ticketing & monitoring tool, taking necessary details, and ensuring the call is dealt with.
-Log details of all incidents. Alerts/events and problems utilizing standard reporting methods.
-Provide first-line fixes, utilize relevant procedures, or escalate problems.
-Use supplied checklists and ensure that problems highlighted are followed up.
-Maintain procedures compliant with ITIL, the company’s quality management system.
-Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Etc. and their components.
#Mandatory Skills:
-Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Network devices and its Components, etc.
-Knowledge of Monitoring tools like Tivoli, Swivel, Nagios, etc.
-Excellent communication skills (written & verbal)
-Knowledge of ITIL framework and practices.
#Qualifications
B.E./ B. tech/ MCA
About Company:
Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022.
