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Job Description:
Takes end to end Ownership of Application Support for Production Systems Issues resolution, system deployments, monitoring and associated compliance/certification testing, in consonance to mandated process/specifications requirements.
Responsible for providing the first-line of after-deployment technical support for applications and and/or associated production systems diagnostics, and network health monitoring. [Resolve L1, L2, and act as a support for L3 issues].
Responsible for Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level including installing and upgrading applications, and configuring systems and applications
Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side
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