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SAP Hiring For CFE Consultant - Concur Service Administrator

Company: 

SAP

Location:

Bangalore

Job Type:

Salary:

Full Time

NA

Who can Apply:

Fresher, Experienced

Experience:

Job Description:

What You'll Do :



Concur Service Administrator is a designated configuration expert, assigned to assist Concur customers solve configuration cases. A successful individual in this position will manage and maintain the customer’s configuration; adding, editing or removing configurable options as necessary.

The Care services team member will be responsible for the following activities:

Fulfill customer configuration needs
Work with customers to analyze the requirements and provide suitable solutions.
Report and present complete details of work performed.
Adhere to SAP Concurs rules of engagement for working with customer
Ensure adherence & improvement of set KPIs such as SLAs, technical expertise , customer satisfaction.
Work towards removing roadblocks in terms of team's knowledge.
Manage customer escalation and liaise with internal teams.
Coach team members towards higher performance levels.
Work towards improving customer satisfaction from the Service Administration and care services portfolio.
Provide technical expertise at situations which demand higher level of expertise.

What you'll Bring :



Ability to understand complex business requirements.
Able to work with complex customer situations and translate requirements into configuration. Apply disciplined approach towards solving customer cases.
Technical competence towards system configuration.
Good people management skills.
Should have managed complex customer situation.
Creative solution development
Excellent communication and presentation skills
Analysis and troubleshooting skills
Knowledge of software deployment life cycle and testing practices
Strong computer skills / Microsoft Office knowledge
Knowledge about programming skills is a plus.
Ability to present data in a skilled manner is highly desirable


Shift Timings: 6:00 PM to 3:00 AM
Meet Your Team :

Managing care services customer working for US customers. This team services Concur's premium support deliverables. The team works directly with the customer's authorized support contact and deliverables solutions on customer systems in live system.



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We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

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