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Job Description:
#Customer Success Group:
*Role - Technical Support Engineer
*Location - Hyderabad
*Work timings - 24/7 Shifts
-Assisting customers in solving their custom code, integration, and implementation of Salesforce products. This involves debugging, fixing, and ensuring issues are fully resolved.
-Designing and maintaining technical expertise in assigned areas of product functionality.
-Demonstrating outstanding analytical and problem-solving expertise.
Providing feature explanation and Salesforce coding best practices.
-Handling customer expectations and the customer experience to enhance customer satisfaction.
-Actively maintaining and participating in job-related training activities.
#Required Qualifications/Skills:
-Superb Communication - Verbal and Written
-Super Badges in Salesforce Administrator/Developer etc
-Solid Grasp of HTML, XML, API, SQL
-C, C++, Java, RDBMS and OOPS concepts
-Ability to communicate technical concepts clearly and effectively
-Solid grasp of Internet technologies: firewalls, web servers, web proxy servers, etc.
-BE/B.Tech degree with minimum 70% academic scores from Computer
-Science or from circuit branches background
-Willingness to work in flexible shift timings.
About Company:
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
