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Job Description:
Key Responsibilities
● Provide support with technical issue resolution by logging and responding to technical service enquiries from channel partners in a timely manner
● Work with relevant internal stakeholders on warranty Claims, customer complaints, field concerns, quality issues and monitor problem resolution
● Analyze data and technical service enquiries to identify trends and facilitate early identification of emerging issues
● Create technical support tools such as training materials including webinar, presentation and video creation ● Assist with the implementation of technical service tools as per requirement
● Update new technical documents and technical support tools within the channel partner portal
● Proofread and provide feedback on product manuals for new and existing products
● Serve as a technical resource to the domestic sales team by gathering product knowledge
● Create awareness on technical service tools that are beneficial for channel partners
● Represent the company at trade shows or industry functions as assigned
● Manage warranty cases and provide channel partners with solutions to issues
● Aim to increase customer satisfaction in the areas of Part-to-Part Warranty claim processing by dispatching warranty parts on time and ensure order loading in SAP within TAT
About Company:
