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Job Description:
#What you’ll be doing
●Supporting our users through a vital stage of their journey via our in-app live chat
●Communicating with customers whose accounts were compromised due to fraud/scams
●Quickly identifying the scam methods based on customer’s enquiries
●Securing user accounts, guiding customers through the steps for full security of potentially compromised channels
●Responding to system alerts when customers are victims of fraudulent activity
●Assisting other departments with ongoing investigations
●Representing Revolut online at all times
●Collaborating with other teams across the world to tackle any customer issues
#What you'll need
●Fluency in English with excellent communication skills
●A bachelor's degree or equivalent
●Experience working in Customer Support, Fincrime Services, or Financial Services
●The ability to manage your own workload proactively
●Strong attention to detail and analytical skills
●To be a self-learner and be self-motivated
●High functioning problem-solving skills
●A relentless desire to resolve customer queries at 'first point of contact'
●Strong writing skills and great numeracy and IT skills
About Company:
Revolut is a global neobank and financial technology company that offers banking services. Headquartered in London, it was founded in 2015 by Nikolay Storonsky and Vlad Yatsenko.
