Advertisement
Job Description:
#We have:
●An innovative, market-leading enterprise solution with a growing customer base
●An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
●Clear goals with an opportunity to learn new things and explore a variety of avenues
●Smart, well-connected global teams that work like a family with the sole aim to delight customers
●An open-minded approach to continuous improvement of people, product and processes
●Top Vendor in Project Time Tracking and Workforce Management
#You have:
●Any Bachelor's Degree
●At least 6 months to 3 years of experience in software application support and/or infrastructure support
●Should have good knowledge in Trouble shooting preferably IT application support
●Excellent written and oral communication skills
●Demonstrated superior customer service skills
●Ability to adapt to new technology and work on the same
●Open to work in a 24/7 support environment
#What you’ll do:
●Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email
●Applying technology in multiple ways to configure the product and helping the customer implement Replicons products
●Solid understanding of products limits and suggesting ways of improving the product.
About Company:
As the leader in time tracking applications, we help thousands of customers worldwide increase productivity, improve project visibility, eliminate revenue leakage and maintain labor compliance.
