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Job Description:
Responsibilities
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
•Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
•Logs and tracks calls using problem management database and maintains history records and related problem documentationQualifications
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
•0-2 years’ prior experience in a technical support role
•Proficient in Microsoft Office suite
•Salesforce experience preferred
•Prior CRM experience preferred
•Strong attention to detail and time management
•Strong oral and written communication skills
About Company:
