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Job Description:
Job Description:
Core Duties:
Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately (90%)
Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)
Competencies:
Customer Focus
Listening
Problem Solving
Composure
Drive for Results
Functional / Technical Skills
Ethics and Values
Integrity and Trust
Skills Required:
Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
Strong written (email) communication utilizing proper grammar and punctuation
Ability to work independently while making sound business decisions on case information
Well developed sense of urgency and follow through
Ability to multitask multiple systems, screens, and tasks during customer contacts
Time Management and Adherence to schedules
Ability to learn and adapt to new software technologies
Willingness to work hard and have fun doing it!
About Company:
