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Job Description:
Responsibilities
Monitoring Customer events board 24*7
· Acknowledge new events and perform correct categorization of issue.
· Create Incident based on the Severity / Impact of the issue
· Notification of the Incident to the customer via Email or Phone
Technical Skill set
· Good understanding of UNIX architecture (Solaris, Linux...)
· Basic understanding of Database concepts & architecture
· Understanding of terminal services such as SSH, Telnet.
· Understanding of ticketing systems such as Remedy
· Proven Oral and Written communication skills
Certification : ITIL / Redhat
Location: Bangalore
Qualifications;Any Graduate
Passed out: 2022/21/20/19/18
About Company:
