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Job Description:
Who You are:
Tech Savvy individual who believes that technology can improve the quality of our life
People Savvy individual who believes in the power of people and relationships
Basic Understanding of Indirect Taxes particularly GST
Voice for the Customer with a “customer first” mindset
Advocate for the Brand MasterGST
Empathetic Communications with a Marketing Acumen
Self-Driven and Proactive nature
Knowledge of Customer Success Processes
Passion for Service
Demonstrate Leadership Qualities
Experience in Document Creation
What You'll do:
Your specific duties in this role will include:
Develop and manage customer portfolios
Sustain business growth and profitability by maximizing value
Analyze customer data to improve customer experience.
Hold product demonstrations for customers
Facilitate and Improve on-boarding processes
Evaluate and improve tutorials and other communication infrastructure
Mediate between customers and the organization
Handle and resolve customer requests and complaints
Minimize customer churn
Aid in product design and product development.
Our Selection Process
The selection process will comprise of:
1. Tech Interaction (Delivery + Business)
2. HR Round
About Company:
