Advertisement
Job Description:
Shares knowledge with maintenance as needed
General responsibilities
Participates in product and new services release information-sharing sessions
Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio
Contribution to the Customer Solutions Engineering virtual and local network
Contribute to and utilise the Customer Solutions Engineering case library
Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)
Is the primary front line technical contact person for the Supply Line Tendering Engineers
Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases
Ensures clarity on the solution’s scope, including KONE and possible third-party offerings
Participates in customer meetings and answers customers’ technical questions when needed
Selects the correct product platform on which to make the offering
Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.
About Company:
