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Job Description:
✅What we are looking for
· Excellent Communication Skills in English and Hindi
· Pursuing degree, graduate or postgraduate
· Personable, attentive, and active listener
· Good interpersonal skills and communication skills in English
· Confident, assertive approach and resiliency
· Customer centric approach to go extra mile to keep up the user experience
· Pleasant voice with pleasing telephonic etiquettes
· Ability to work efficiently under pressure.
· Pleasant voice with telephone etiquette that creates a positive interaction.
· Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
· Adept at typing with accuracy and speed.
✅Roles & Responsibilities:
-Handling the Callers’ diligently and providing the required information promptly over the phone.
-Listen to the callers’ concerns, Issues, and queries (if any) respond & direct them appropriately.
-Refer escalations & questions to respective team, if required for prompt closure.
-Maintain a positive attitude and calmly respond to the callers.
-Understand the process, execute, and maintain SLA in Certain Metrics.
About Company:
Justdial is a leading internet technology company headquartered in Mumbai, India. As India’s No.1 Local Search engine, we provide comprehensive services for various businesses and services across the country. With a Pan India presence and 11 offices, our dedicated team of over 15,000 employees is committed to delivering fast, free, reliable, and comprehensive information to users and facilitating transactions for all products and services.
