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Job Description:
Assist enterprise customers on their support cases of various priority & severity
Support both on-premises and cloud-based deployments
Perform Root cause analysis to resolve business impacting issues
Suggest industry best practices on deployment, Usage & performance improvements
Work with engineering team(s) to resolve issues related to bug, cloud config changes & enhancements etc.,
Create and manage Knowledge Base Articles to publish for it be used by global support teams
Participate in round table, architectural trainings, all hands discussions to collaboratively work in an agile work environment
About Company:
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