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Job Description:
✅As IT Generalist, You Will…
-Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
-Ensure workstations are functional (computer hardware peripherals/components)
-Troubleshoot/report specific line of business program issues (Logical -Agent/LivePerson/third-party applications)
-Verify application results, conduct system audits
-Be accountable for tracking and organization of physical hardware and other IT assets
-Develop and manage organizational and IT standards
-Maintain cleanliness and organization of the IT department and stations
✅Requirements
As IT Generalist, You Have…
-A high school diploma or equivalent required
-Post-secondary or completion of post-secondary schooling preferred
-Adaptability to learn a variety of software programs
-Strong Analytical and problem solving skills
-The ability to multitask and self-manage your work day is crucial
-Ability to work in a fast paced and time sensitive environment
-Ability to lift 50LBs
-Excellent time and project management skills
-Strong customer relations & presentation skills
About Company:
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
