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Job Description:
Job Description
1.Review all verified hotel bills and ground transportation charges. Ensure that charges included in the invoices are legitimate.
2.Monitor relevant modules in crew systems to ensure travel
bookings are cancelled/changed immediately as per latest roster information
3.Keep Crew Control updated at all times in reference to any
critical hotel situations and transportation issues
4.Ensure availability of hotel room to each crewmember on daily
basis upon arrival to a layover city
5.Adjust the procurement of hotel room and crew transportation
requirements based on daily operational need, primarily as a result of
irregular operations, positioning crews for future flights, or to adjust for
crew shortages due to sick calls, etc.
6.Attend trainings as per requirement needed to stay abreast of
the skills required for the job.
7.Liaise with Admin department for resolution of challenges in
hotel and transportation. Furnish monthly room requirements and make
recommendations to Admin to reduce the number of network hotel rooms due to low
utilization
8.Ensure all Crew concerns are resolved within 24 to 48 hours of
reporting
9.Address and respond to any hotel/transport issues submitted
to the department via email or surveys in a timely manner
10.Explore new functionalities in crew related software that may
be helpful in reducing work load on the desk and in improving the working
efficiency of the team.
11.Keep abreast and ensure self is up to date with company
policies and changes
12.Ensure close co-ordination of the Crew Logistics staff with
Crew Control to avoid lapses and miss outs of crew transportation and
accommodation.
13.Provide suggestions on policies and procedures for smooth
working of the desk
About Company:
