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Job Description:
#LOCATION: Hyderabad/Secunderabad, Pune, Bangalore/Bengaluru
#Responsibilities
-L3 Support Engineers debug reported problems, design, develop and unit test code fixes. They use programming languages in which the product has been written; have an in depth understanding of the environment to test the code fix; understand and articulate the impact on other components in the product. They may support L2 Service Specialists in performing problem determination and analysis on client systems. Depending on the severity level of a problem, they may work directly with clients through conference calls or onsite visits. They provide client insight and feedback regarding the client environment to the development organization responsible for existing and new product development.
#Required Technical and Professional Expertise
-1-2 years experience with MS Exchange Lotus Domino Sharepoint/ Office 365
.Net, C++ and JAVA
-Containers and OCP
-Content Management repositories, preferably FileNet
-Install Anywhere
-Strong Experience with databases like DB2, Oracle, PostgreSQL, MongoDB, etc.
-Experience with DevOps Technology like Jenkins, Travis CI, etc.
-Operations or systems administration experience, particularly on Linux and Windows
-Problem solving and troubleshooting skills on both on-prem and container based deployment
-Familiarity with Agile methodologies and principles
-Preferred Technical and Professional Expertise
-Basic Graduation from reputed college
-Provide Customer Support for ECM Software products; troubleshooting, problem determination, Log, trace, and other software diagnostic analysis, defect fix development and testing, incident management and Customer communication.
About Company:
IBM
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
