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Job Description:
• Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders
• Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
• Ability to provide solutions to customers that may involve selling the customer a product or
service to fix the issue
• Must possess the zeal to demonstrate Customer First culture in every interaction
Individuals who do well in this role at HP, usually possess:
• Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware
& Software issues
• Must have good typing skills
• High level demonstration of Interpersonal & communication skills, with multiple internal and
external stakeholders
• Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good
time management skills
• Must be open to working in rotational shifts
• Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
• Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only)
• Basic computer hardware knowledge
Educational Qualification
Must be a graduate , fresher/ having a relevant experience of 0-4 years in Tech Support International Voice Process
Location
Electronic City/Whitefield, Bangalore
About Company:
