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Job Description:
✅Responsibilities :-
‣Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users
‣Route problems to internal 2nd and 3rd level IT support staff.
‣Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
‣Administer and provide User account provisioning.
‣Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
✅Technical Requirements
‣Phone support experience necessary.
‣Technical helpdesk or technical call center experience is necessary.
‣Disciplined, systematic problem solving skills required.
‣Hands-on work experience with the following:
‣Windows Operating systems
‣Support for laptop, desktops, and printers
‣PDA and blackberry support
‣Others: Adobe Acrobat and other common desktop applications like Winzip, etc
✅Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
About Company:
There are multiple matches for HCL, including a chemical compound and a multinational IT service company.
HCL is the chemical formula for hydrogen chloride, a colorless gas that turns into white fumes of hydrochloric acid when it comes into contact with water vapor. Hydrogen chloride and hydrochloric acid are important in technology and industry
