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Job Description:
To resolve the tickets raised as per the defined standards of time, cost and quality for increased customer satisfaction:
Interface between the delivery groups and all other service groups like, general HR, recruitment, Training dept.
Responsible for Managing, tracking, utilizing and Replacement of resources of the company to an optimum level at any given point of time through effective systems and tools.
To perform Data Management and MIS for various internal and external reviews.
To source as per resource requirements for the SDU primarily through internal available talent pool, Insider Edge and if available to flag to the recruitment team for lateral hiring.
About Company:
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