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Job Description:
Recruitment Qualifications
Candidates from B.com, BBM, M.com, or MBA (Finance) background.
Good knowledge of Mutual funds, Stocks, and other financial products.
Must be fluent in English and Hindi.
Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
Technical aptitude and the ability to understand and explain complex concepts in simple terms.
Excellent interpersonal and relationship-building skills.
Knowledge of other regional languages is helpful if the company works within the country
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
About Company:
