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Job Description:
Job Location: Hyderabad
Experience: Only Freshers
Designation:- Analyst (Technical Support)
Process: Semi Voice Process (Night Shift)
Interview Process:
Screening
Ops Manager Round
Written Test (Aptitude, Personality, Versant)
Client Round
HR Round
**Excellent communication skills are required.
Perks and Benefits:
5 Working Days
CTC: 3 - 3.5 LPA based + Benefits (Two-way Cab) + Incentive
Work from the office.
Qualifications:
B.Tech/BCA/MCA/B.Sc (CSE/IT) graduates (Graduation is a Mandate)
Should have Provisional certificate and Consolidated marks memo.
Must have a good working knowledge of Windows/Mac OS and its components
Strong customer relations skills
Strong written and verbal communication skills
Capacity to control interaction in a consultative way
Capable of multi-tasking in a fast-paced work environment
Strong knowledge of web-browser-based technologies
Experience with HRIS, CRM, and/or ATS is a plus
Good knowledge in HTML & CSS.
We offer:
Interesting and challenging work in a large and dynamically developing company
Exciting projects involving the newest technologies
Professional development opportunities
Excellent compensation and benefits package, performance bonus program
Modern and comfortable office facilities
Domain experience:
As an Associate Technical Support (TSE), you will have
the opportunity to combine creative problem-solving, providing a great customer
experience and utilizing technical skills in one role!
As a member of our 24x7 Customer Support team Provide a service experience second to none as you help our customers tackle their problems head-on and crush any technical obstacles in their path. You will be supported by our internal best-in-class team, receiving ample training and development opportunities to help get you up and running and ready for primetime. If you are looking for an opportunity that allows you to interact with customers and become an expert in world-class technology, this may be the perfect fit for you!
Requirements:
Demonstrate excellence in customer service skills by keeping a positive, caring, can-do attitude toward our customers
Address and resolve customer concerns and issues in a timely manner
Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved
Responsible for learning product platforms and ancillary products quickly and providing accurate information about them to our customers
Independently collects and tracks information and details of the problem
Troubleshoot customer issues using remote desktop software
Interact with customers through various channels including phone, chat, and email to address and resolve concerns and issues
Dedicate yourself to the success and satisfaction of our customers and our business
Attempt to resolve customer issues or escalate to advanced personnel if necessary
Consistently ensures that.
About Company:
