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Job Description:
Job Responsibilities
• Monitor the critical applications and proactively notify whenever there is any deviation, to name a few like Kibana, Crashlytics, APM, Cloudwatch, etc.
• Open and track tickets through resolution and give summary reports to customers.
• Diagnose software, hardware, networking and systems failures.
• Execute resolutions to problems and follow standard practices.
• Determine, record and work with team to revise current procedures to enhance customer satisfaction.
• Develop troubleshooting tips and tools to use in diagnosis.
• Develop best practices and guidelines for technical support.
• Efficient handling of on-ground incidents.
• Review Meeting with Internal & External stakeholders (weekly / Monthly).
• Following defined escalation path when needed.
• Re-routing misdirected incidents that have not been handled in a timely manner.
• Service Improvement Plans for Technology.
• Work with Incident Resolution Team and respective SDMs / IT SPOCs for faster restoration of services.
• Communicating across organizational boundaries - from engineers through to senior managers.
• Adhering to defined internal & external SLAs
• Flexible to work in rotational shifts*
Skills:
• Ability to think logically
• Problem solving skills
• Basic knowledge of ITIL framework
• Basic knowledge on Agile methodology
• Networking Knowledge
• Basic knowledge on API and IOT
• Good in writing SQL queries
• Communication and Stakeholder Management
• Handson experience in Kibana, Firebase, APM, Grafana.
About Company:
Get My Parking, is a B2B Platform-as-a-Service company. GMP's inter-operable open IoT Platform is designed to connect different types of parking inventory together on to a digital layer, making it future ready to meet changing mobility needs. Working across 16 countries, Platform connects with different make and type of parkinginfrastructure, giving complete visibility and control the Parking Operator/ City Council. Platform exploits synergies with various demand aggregators like mapping services, Auto OEMs, Corporate clients and Fleet Companies.
