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Job Description:
Responsibilities
Demonstrate PRIDE (Personal Responsibility in Delivering Excellence) in everything you do
Deliver agreed on outcomes to the highest quality and do so promptly
Own the outcomes that you are assigned to you knowing you have the power of the global organization willing to support you
Conduct due diligence/surveillance on clients assigned to you per policy, with the utmost confidentiality, and with a 100% accuracy
Ensuring client results are met and all processes and procedures are adhered to
Act as an enabler between our teams located globally, local teams, and our clients in Australia to ensure we demonstrate urgency, delight the teams we represent, and enable clients, in turn, being able to delight their clients
Contribute to the development and, where required to, lead the implementation of project outcomes
Work with client teams per the authority delegated to you from time-to-time
Handle teams and initiatives
Help review policy, SOPs, Process flows and recommend ideas for improvement
Qualifications we seek in you!
Minimum qualifications
University graduate
Ability to understand the big picture, work independently, post and call out to bring teams together to tackle issues
Experience in building, appraising, and leading teams
Ability to exercise independent judgment and discretion balancing highly sensitive casework
Sound business communication (in English) is must-have
Exposure to contact centre operations
Preferred qualifications
Proven Banking, Operations, or Financial Crime Risk Management experience
Experience in Customer Lifecycle Management i.e. KYC, Client Onboarding, Product Fulfillment, Offboarding, Periodic Review, Client Middle Office experience
Good analytical and problem-solving skills and ability to handle team and client discussions
About Company:
