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Job Description:
#Job Description
The ideal candidate for this position must be able to go into the Hyderabad office to assist walk-up employees to help troubleshoot technical issues they may be experiencing.
-Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs.
-Coordinates hardware/software installations and upgrades to ensure work is performed correctly in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.
-Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. -Recommends course of action and implements as approved.
Oversees the installation of client department-specific applications and systems.
-Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed.
-Coordinates testing, upgrades, and configuration of system files and services.
-Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications.
-Utilizes standard corporate tools to record change and problem activities for tracking purposes.
#Qualifications
-Bachelor's degree or equivalent combination of education and experience
-1+ years of experience with computer systems or networking
-Experience working with computer hardware for installation and upgrades
-Experience working with computer hardware for installation and upgrades
-Experience working with software installation/upgrading procedures
-Experience working with file and system maintenance procedures
-Experience working with Mac and Windows OS/Systems
-Experience with Slack, G-Suite, Office365, AD, and Zoom
#Other Qualifications
-Good organization skills to balance and prioritize work and multitask
-Good analytical and problem-solving skills to troubleshoot systems problems
-Good communication skills to communicate with support personnel, customers, and managers
-Ability to work independently and as part of a team
About Company:
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
