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Freshworks Hiring For Resource Analyst




PAN India

Job Type:


Full Time


Who can Apply:



Job Description:

Role & Responsibilities

Effective execution of all onboarding work control processes

Efficient coordination and scheduling of all resources

Lead weekly reviews with the delivery leadership team to plan consultant assignments, review bookings, work through conflicts, and identify opportunities for consultants;

Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and resource management process is followed

Ability to multitask across various time zones to ensure that there is appropriate resource management coverage for the group

Drive system and process improvement initiatives to strengthen the resource management process within the practice and identify regular opportunities to adapt as the business grows;

Proactively spot forecasted bench time for the onboarding team and work with the resource management team to ensure that the available resources are identified for the right opportunities

Ensure that there is a distinction and support in the resourcing process of the group as a supply team against demand.


Understanding of professional services automation software (e.g. Mavenlink, is a plus)

Ability to think strategically and manage complex projects and partnerships

Detail oriented with strong project management and organizational skills, but comfortable with ambiguity and adept at solving problems creatively

Strong bias toward collaboration and ability to work effectively in a cross functional & dispersed team

Comfortable in a fast-paced, global team environment

Flexible work style and comfort with ambiguity

About Company:

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