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Job Description:
✅Key Responsibilities
-Service incoming messages, emails from both direct consumers and travel agents, offering flight options and providing accurate pricing and information to correspond with clients’ needs.
-Ensure proper documentation of all airline and department documentation is provided as required.
-Search for flights using points, learn and implement various travel hacking techniques.
✅Experience
-0-2 years of experience working in customer experience, customer success, or customer service for a tech company, SAAS and/or startup
-Excellent verbal and written communication skills
-Customer centric - you think about how to create better experiences for customers first
-Ability to build relationships quickly and work well cross functionally with product and marketing teams and others
-Detail-oriented and well organized, able to explain complex topics in a clear way
-Strong interest and knowledge of loyalty industry, specifically with travel, airlines, and credit card programs
About Company:
Fresh Prints is America's fastest growing collegiate custom apparel company.
Our team is our secret weapon. We are an ambitious bunch, determined to live and work with purpose. We invest heavily in developing individuals, and we hold each other to an incredibly high standard. Fresh Prints is run as a meritocracy, which means your voice is as loud as the quality of your input, not your title.
