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Job Description:
#You will
-Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy
-Be a brand ambassador and make a positive first impression of Flywire
-Provide efficient and personalized solutions to Flywire users
-Carry out proactive payer outreach, as needed, to support the completion of a booking
-Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to Experience Specialists
-Solve complex payment problems utilizing different software tools
-Conduct daily follow-up with previously unresolved requests
-Find ways to make our services more convenient for payers
-Be inspired to take initiative in new projects
-Have fun while working hard with a goal-oriented team
#Here’s What We’re Looking For:
-Fluency in English and Hindi (required), Fluency in Punjabi or Gujarati will be a good to have
-Excellent communication skills in both writing and speaking, great phone etiquette
-Customer oriented mindset, able to listen, understand, and find a solution to -complex customer requests with professionalism and empathy
-Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish)
-A team player, able to work with the team locally or remotely, supporting each other, collaborating for managing the payer inquiries and country specific projects
-Comfortable with multi-tasking (email, chat, call); ability to perform under pressure
-Ability to work on a flexible schedule (e.g. shift rotations, weekend, public holidays)
-Customer service experience (preferred)
-Payment related experience (banking, forex company) (preferred)
-Familiarity with CRM software (preferred)
-International experience (preferred)
About Company:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1,000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
