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Fanatics, Inc. Hiring for Production Support Analyst-I


Fanatics, Inc.



Job Type:


Full Time


Who can Apply:



Job Description:

Role and responsibilities

This is a full-time opportunity to be part of a very exciting team within the Site Reliability Organization. You will be supporting our Tech production support environment that runs on the latest technologies, platforms, and tools.
Manage the tech production support tasks and activities as per laid down guidelines
Proactively monitor alerts and system performance for issues.
Run Incident Management processes and Incident Command functions on high severity issues.
Create or maintain operational runbooks.
Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.
Support the engagement 24*7. Implies, you will be required to work in either morning, afternoon, or night shifts on rotation basis. You will also be required to work on weekends and holidays on rotation basis.
Ensure activities in the shift are completed within SLA
Ensure proper takeover and handover of activities across shifts
Mentor junior team members
Articulates and drives discussions within the shift for problems and possible solutions
0-2 years of experience with a Bachelor’s degree, preferably in Computer Science
Perform the role of a shift lead
Excellent verbal, written and interpersonal skills
Quick learner and a good team player with a positive attitude towards work
Proactively takes ownership of tasks
Work with minimal or no supervision
Need Immediate joiners

Title : Production Support Analyst-1

Experience 0-1yrs

Job location :Hyderabad

24*7 Rotational Shift

About Company:

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