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Job Description:
Duties and Responsibilities:
-Possess and utilize strong understanding of Ethos products and processes
-Manage a high volume of policy servicing requests and other complex transactions while meeting established service level expectations
-Maintain accurate policy records and transactions with client interactions
-Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer requests and escalations
-Meet individual as well as team production and quality goals to ensure a positive customer experience as well as compliance for Ethos
-Identify opportunities to improve processes and collaborate with internal and external stakeholders as well as management to implement agreed upon solutions
-Support internal product development efforts, including testing and QA of new tools and functionality that may be used by CX, Sales, and Underwriting teams
*Qualifications and Skills:
-1-3 years experience in operations, customer support, customer success, or related role
-Experience in life insurance or related industry preferred
-Bachelor’s degree preferred
-Proficiency working with Salesforce or equivalent support/help desk software
-Strong intellectual curiosity and drive to solve problems
-Excellent time management and prioritization necessary to balance all responsibilities
-Possess grit and can adapt to changes quickly
-Adaptable to change and ability to change tasks quickly with maintaining attention to detail
-Excellent phone presence and written communications skills
-Ability to work independently as well as collaborate with various departments
-Creative approach to problem solving
Note:
-Shift Timing Expectation: 8:30PM - 5:30AM IST
-Work Style: Onsite in Office
-Location: Bangalore
About Company:
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.
