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Job Description:
✅Role Summary/Purpose:
This position will be based in our India Technology Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts.
✅Qualifications and Requirements:
• Proven ability to troubleshoot manufacturing/distribution concepts in a software package.
• Responsible for documenting the replication path of software issues and using knowledge base systems.
• Experience troubleshooting software issues via telephone and use of remote support access to provide a resolution to the end user.
• Track record in doing research and diagnosing customer’s problem statement and using product knowledge to provide appropriate solution to customers
• Acts as a liaison between end user and appropriate internal resources.
• Attends on-going training sessions to ensure a higher level of technical and application knowledge. • Performs other related work as assigned.
• Excellent interpersonal skills
• Fluent English, both oral and written.
About Company:
Epicor Software Corporation is a business software company based in Austin, Texas founded in 1972. Its products are aimed at the manufacturing, distribution, retail and services industries.
